When joining, you can expect to work for a company that:


Provides amazing experiences and creates raving fans.

Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.

Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.

Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.



What’s in it for you:


Competitive pay, incentive programs, 401k matching, mortgage and auto discounts

4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off

Medical, dental, and vision health plans with FSA or HSA options

Onsite fitness center, yoga classes, wellness committee events (hiking, softball, soccer,.. to name a few!), health fairs with biometrics screening and flu shots

Onsite cafe

Employee Assistance Program with a variety of services

Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system

Culture of excellence and continuous improvement

We strive to be the best place you’ve ever worked!




Consistently contributes to the success of the Mortgage Loan Officer and their team by meeting standards of excellence in project management, marketing, analytical and administrative support. Additionally, a Mortgage Loan Assistant II supports the loan officer by taking application information and providing phone/email coverage when the LO is away from the office with supervision by LOA Supervisor and/or another loan officer.




Essential Functions include:

Take ownership of the mortgage loan process from application to funding, acting as project manager with minimal supervision

Interact with members, loan officers, fellow LOA’s, processors, underwriters, closers, title agents and real estate professionals in a collaborative and professional manner

Schedule and attend pipeline meetings for loans in process

Communicate loan progress to borrower and real estate agents

Effectively manage purchase contract and lock expiration dates, anticipating areas of concern and bringing them to the attention of the loan officer and processor, assist as needed to meet those deadlines

Prepare and submit appraisal reconsiderations, rapid rescore requests and loan committee reviews with guidance from loan officer, or LOA Supervisor

Responsible for maintaining TRID compliance in providing mortgage disclosures throughout the process

Continued knowledge development of loan origination software, compliance requirements, ECU systems and procedures, loan structure/pricing and underwrite guidelines

Develop and create best practices for SOPs, workflows and loan origination software

Prepare and implement marketing ideas and support to expand loan officer referral partners and book of business

Assist mortgage operations staff, as needed

Maintain a professional work environment and business-like appearance

Exemplify the Credit Union culture and core values in all workplace interactions and settings

Adhere to all Federal/State laws and governing regulations applicable to mortgages and the credit union

Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).


Reports to:

Mortgage LOA Manager





This role does not have supervisory responsibility




Required Competencies:

Building Partnerships, Planning and Organizing, Influencing, Quality Orientation, Decision Making, Work Standards




Required Education and Experience:

Equivalent to a high school education

Minimum two years mortgage experience

Knowledge of Fannie Mae & Freddie Mac guidelines, mortgage regulations and TRID compliance

Familiarity with mortgage loan programs, structure, options and pricing

Interpersonal Skills: Courtesy, tact, discretion and diplomacy are essential elements of the job. Candidate must have an ability to foster positive work relationships with people both inside and outside the organization.



Preferred Education and Experience:

Mortgage sales experience preferred



Work Environment:

This job operates in an office setting and routinely uses standard office equipment. uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us.




Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.




Position Type/Expected Hours of Work:

Full time / 40 hours per week