A Client Development Executive is responsible for developing and closing a targeted list of new logo businesses in their respective domain to meet assigned quotas. The CDE directs business development and sales activities with prospective clients and is accountable for the client relationship from deal conception to closing. Responsible for selling across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services. She/he also participates in the discreet handoff and subsequent evolution of the client relationship with the Client Partner.
The CDE has demonstrated ability & track record to develop relationships with & sell to C-Suite Executives at scale players in the industry. The individual establishes and maintains consultative sales relationships within each prospective client organization at every level from the chief executive team to departmental managers. The individual Leverages his/her domain, technical, digital, and operational business knowledge to create demand and persuade prospective clients through developing and presenting compelling value propositions and purchasing rationales.
The individual leverages her/his domain, technical, digital, and operational business knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales. Uses financial acumen to position a value proposition for the client as well as financial soundness for the organization, making the client confident in their choice to grow with the client.
The CDE will thoroughly understand the prospective client’s business, both strategic and tactical, including themes and underlying issues, and align with the client’s current and future capabilities to create client opportunities and solve business problems. The role will play a significant role in the business, building and maintaining relationships with new clients, serving as a “guide” and “trusted advisor” on their business transformation journey, and working across the client’s various digital and core/legacy offerings, growing a business vertical already serving clients like Micron, SIG, etc.
Sales engagement: Driving end-to-end pursuit cycle
Consistently generate $1.5mil revenues from net new logos every year before transitioning them over to the account mgmt. team to scale further
Identify/ create and qualify opportunities (sole-sourced, RFPs); shape and solution engagements in collaboration with subject matter experts as relevant.
c. Work with Enterprise customers to help them get the most from their technology/business investments by positioning the appropriate support models.
d. Understand the competitive landscape in the F&A product support market and participate in the design/solutions to support experiences based on market/customer requirements.
e. Originate, qualify and close large/transformational services engagements spanning business process services, digital, consulting, IT services & analytics
Develop and communicate compelling value propositions; advance sales conversations.
Drive pricing and MSA negotiations with clients as well as internal approvals to drive to closure
Client relationship management and networking: Forging strong relationships
Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work
b. Engage, develop relationships with and sell to c-suite executives at scale players in the industry
Work with vertical heads and a/c mgmt. teams in existing Sutherland a/c’s to ensure YoY rev growth
Build a nuanced understanding of the customer’s environment and pain points; synthesize and share through the organization to craft appropriate value propositions.
Invest in social selling own and promote the client’s brand.
Teaming: Collaborate to bring forth the best of the organization.
Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team, other horizontals incl. analytics, labs, PSG team, as needed to build customized solutions for end clients.
Expertise and knowledge management: Staying ahead of the curve
Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments
Track competitors – investments, footprint, new offerings; develop account-specific deep insights
Develop and own sales plan for winning priority new accounts for the client; review sales plan/ business pipeline with leadership to ensure target achievement.
Accountable for the client relationship from deal conception to closing.
12+ years of relevant experience in business development with high exposure to digital/transformation led sales engagements with top tier brands within the industry across the USA
b. Deep knowledge of the Enterprise marketplace and the forces driving its current rapid evolution
c. Demonstrated ability to engage in consultative selling; listening to and building upon the needs of the customer, experienced at engaging senior stakeholders on business problems, and ability to match those with relevant service offerings
Experience in selling large-sized deals with embedded digital/ CX transformation opportunities has hands-on experience of pursuing, shaping & closing $10M+ deals.
Well, networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises & top buyers within and adjacent to the industry.
Experience in growing and sustaining long-term customer relationships
Informed and articulate on key and emerging areas of digital transformation, including design, data & analytics, automation, AI/ML, cloud, and high impact omnichannel technologies
An orchestrator inspires, coordinates, and leads global, matrixed deal structuring teams and in multiple deal types including TCO, multi-tower, digital, consulting, managed services, etc.
True intellectual capability – the ability to understand, discern and synthesize complex business, technology, and financial issues into real-world strategies…a true “out-of-the-box” thinker with the intellectual horsepower to lead from the front; bringing the insights generated from market engaged back to the organization to help inform & shape our developing future offerings and strategies.
Top tier capacity for reasoning, logic, critical thinking & problem solving; Looks to research, learn & understand relevant topics
Resourceful understands and leverages, “The-art-of-the-possible.”
A role model for the highest standards of Integrity & Ethics & Alignment to organization’s Values and Winning Behaviors
Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation
Demonstrates a high ‘Will to Win’ attitude towards targets & goals
Education: Bachelor’s degree, MBA