Reporting to the Sr Manager, OTC, The Manager, Order to Cash will contribute to the full Lead to Cash life cycle to strengthen and maintain cash flow and aid the business in strategic initiatives.
Collaborate with fellow leaders in Cash Applications, Collections, Entitlements, and Billing to meet business objectives and develop ongoing enhancements to existing practices.
Regular monitoring and reporting on unapplied cash balances, with particular focus on timely application and root cause analysis contributing to any delays.
Regular monitoring and reporting on A/R balances, with particular focus on aged accounts and root cause analysis contributing to any delays in receiving cash.
Regular monitoring and reporting on Invoicing and Entitlement statistics, with particular focus on error rates, credit memo issuance, and root cause analysis contributing to any delays in billing and entitling clients.
In conjunction with fellow lead to cash leaders, implement policies and controls, as needed, to ensure the success of the team in driving results for the business.
Identify interdependencies within lead to cash and successfully communicate and educate colleagues to drive increased visibility and understanding.
Provide both verbal and written communications regarding project status, risks and issues to SVP, Revenue Operations, Sr. Manager, OTC, and other leadership as relevant.
Collaborate with internal and external stakeholders in an effective and timely manner.
Serve as project manager for inter- and intra-departmental projects; effectively communicate with stakeholders, hold personnel accountable, and drive results to professional conclusions prior to deadlines
Lead and/or participate in daily/weekly/monthly meetings.
Meet or exceed assigned targets in daily, weekly, and monthly KPI dashboards and reports.
Own/certify SOX compliance assignments and maintain applicable audit narrative documents.
Champion change and continuous process improvement.
Gather data and statistics; compile same into expert PowerPoint presentations to be delivered to executive leadership and the Board of Directors.
Bulletized comments and lists
Clip Art, Word Art, and Icons
Create ad-hoc reporting and maintain established reporting in Excel.
Well-versed in new Office 365 functions, to include all Lookups
Pivot Tables and Charts
Data Model for complex Pivot Table reporting
Power Query / Get and Transform, to include Appends, Merges, Custom Column operations, and all Load To varieties
Develop and maintain databases/repositories of information across multiple business units; report on same in ad-hoc fashion as necessary.
Other duties as assigned by management.
Bachelor’s Degree required; Master’s Degree preferred
Minimum 10 years’ total work experience required
Minimum 5 years’ experience in finance, financial operations, collections, cash application, billing, invoicing, or any combination thereof required
Project management, consulting, chief of staff, or deputy department head experience preferred
Prior supervisory experience required (minimum three years)
Excellent written and verbal communication skills required
Ability to manage and execute a variety of competing priorities simultaneously required
Ability to analyze data and draw logical conclusions required
Ability to remain flexible to changing priorities required
Ability to thrive in a complex and frequently ambiguous environment required
Stellar focus on accuracy and completeness required
Strong to Expert Excel experience required including: formulas, pivot tables, lookups, Power Query, charts of all types (combo), importing and manipulation of .CSV files, and advanced functions
Strong to Expert PowerPoint experience required
Microsoft Office experience required, to include Outlook, MS Teams, MS Word
Microsoft Access experience greatly desirable, to include building tables, queries, and forms from scratch
NetSuite, SFDC (Salesforce.com) and/or Zuora experience preferred
Experience in project management preferred