• The Principal-level Senior Change Management and Communications Consultant is responsible for managing client projects that focus on developing and delivering communication strategies, communication plans, and associated deliverables that articulate client objectives, advance an employee value proposition (EVP), contribute to behavior change through the transmission of information and sharing of employee feedback/emotions, and/or increase employee engagement
  • You will lead employee-facing communication engagements across industries
  • You will perform project management duties, including developing and maintaining project plans; overseeing budgets; coordinating team activities; participating in and facilitating meetings; and other associated tasks

We will count on you to:

  • Manage large-scale project teams to deliver quality results to clients
  • Develop and monitor budgets and deadlines; oversee staff; delegate and peer review all client work; interact with clients on a regular basis and lead client meetings; clarify and resolve unique and difficult issues related to client deliverables; and apply advanced professional and or technical communication expertise to client projects
  • Generate revenue through acquisition of new clients, cross-sell to current clients, and expand current client relationships to offer all available products within the business, including proactively reaching out to provide targeted information on how Mercer offerings will benefit specific client’s needs
  • Gain an in-depth understanding of clients’ culture and industry to develop communication strategies where significant behavioral change is required
  • Supervise two or more employees as direct reports


  • Bachelor’s degree required, preferably in English, business, communication, journalism, human resources or related field of study. Master’s degree preferred.
  • 10+ years’ experience in a human resources consulting environment with proven ability to generate revenue by acquiring new clients, and experience managing and developing a team of professionals
  • At least 2+ years’ experience writing corporate internal HR communications, such as compensation, benefits, and policies
  • At least 5 years’ proven track record of large complex sales
  • Strong writing, editing, and proofreading skills, with proven expertise in technical, marketing, and persuasive writing
  • Excellent organizational, project management, and leadership skills
  • Outstanding oral presentation and client relationship skills
  • Experience with web content development
  • Strong command of Microsoft Word and PowerPoint


  • Flexible work opportunities for work/life balance
  • Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, STD/LTD and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service.