Title: Solar Care Representative
Summary: Solar Care Representatives handle cases from solar customers – typically residential customers with a rooftop solar installation. Cases are issues or inquires that a customer is having regarding their home solar system or account. Generally, the case was initiated by the customer contacting a call center or sending an email. In some cases, NRG will have noticed the issue and created the case for further review.
Regular case types include questions about billing, payment, solar monitoring/production solar lease or contract, lease transfers and refinance. Complex case types include questions about savings, system value and/or disputes regarding lease terms.
Assigned caseload will typically range between 50 and 200 cases at a time. Some cases are quick to resolve, but others take an extended amount of time and are dependent on external parties to progress.
A successful representative will accurately answer questions, provide a superior customer experience interaction, and execute a wide range of processes required to meet customer needs in a timely manner.
Other Assignments Include:
Additional Knowledge, Skills and Abilities: