Overview

Provides amazing experiences and creates raving fans.

Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.

Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.

Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

 

 

What’s in it for you:

 

Competitive pay, incentive programs, 401k matching, mortgage and auto discounts

4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off

Medical, dental, and vision health plans with FSA or HSA options

Onsite fitness center, yoga classes, wellness committee events (hiking, softball, soccer,.. to name a few!), health fairs with biometrics screening and flu shots

Onsite cafe

Employee Assistance Program with a variety of services

Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system

Culture of excellence and continuous improvement

We strive to be the best place you’ve ever worked!

 

 

Summary/Objective:

 

This is a key leadership position. Modernizing IT infrastructure is a critical piece of the strategic plan for Information Technology. This leader will direct improvements to cloud services, unified communications, network services, data center operations, servers and storage platforms, and service monitoring. This role also works closely with the CIO and peer IT leaders, including information security, governance, and application development, to design and execute on the system’s technology roadmap. The VP of IT Operations will develop strategy, drive innovation, and ensure execution and support in a complex system with multiple sites.

 

 

 

This individual is responsible for providing the strategic direction for the infrastructure function on an enterprise level. He, she, or they will assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects. This leader will Interface with business unit executives and other IT functional area executives to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness with a growth mindset and invoking a culture of innovation.

 

 

Essential Functions include:

Leads the development of infrastructure strategy, architecture, service delivery standards and procedures for the enterprise.

Analyzes and predicts trends and develops long-range plan designed to maintain cost effectiveness and competitiveness of the enterprise’s IT infrastructure.

Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business.

Responsible for creating and managing the IT Infrastructure and Operations budget.

Support the creation and implementation of the IT Business plan as it pertains to IT Infrastructure and Operations.

Ensures projects are completed to budget, timelines, quality standards, and communicate risks and progress to business stakeholders.

Collaborate with and direct the activities of 3rd party technical resources across managed service providers, vendors, and contractors.

Communicates effectively with both technical and non-technical colleagues at all levels in both verbal and written communications.

Plan, staff, train, coach, mentor, and direct employees within the IT infrastructure team. Recommend staffing levels and resources for the department.

Direct the building, implementing, and support enterprise technologies and related services including Microsoft Enterprise Infrastructure, Virtualization, Networking, Datacenters, Desktop Engineering, Cloud Services, and exhibited experience migrating data centers to hosted cloud providers at an enterprise level

Leading IT infrastructure team in a 24/7 production, high consumer-traffic web environment, including web hosting, voice and data networks, security and information protection, with load balancing implementations and high-availability networks ensuring resiliency, DR, BCP, backup and recovery objectives are tested and met.

Prepare and present strategic visions and presentations to chief and board level audiences.

Implement private, public and hybrid cloud strategies such as IAAS, PAAS, SAAS that optimize business goals with costs.

Train and mentor peers to administer implemented technologies effectively.

Work in a fast-paced environment with the ability to adapt and change priorities as the business needs change.

Drive culture of continuous improvement to improve quality, efficiencies, and standards across our IT infrastructure & services in a two-time Malcolm Baldridge National Quality Award recipient organization.

Work closely with IT Information Security, compliance and privacy to set standards, operational processes, and policies.

Adheres to established IT policies and standard operating procedures in alignment with NIST, FFIEC, & NCUA audit standards.

Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).